In Their Own Words
Hear What Donny & Maegan Dunn Said About Their Experience
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Q1: What made you start thinking about selling?Growth required continually reinvesting profits. Marketing costs were intensifying and scaling further would demand resources beyond what we could provide independently.
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Q2: What surprised you most about Southern?Rather than approaching negotiations in a way that simply tried to eliminate all liability or shift every possible risk, they approached discussions with integrity and practicality. It felt like they were interested in arriving at fair solutions rather than simply maximizing leverage.
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Q3: How smooth was the transition?7 out of 10. Business as usual with very little disruption. Southern's accounting and IT teams were on-site within two weeks of closing. They quickly onboarded the General Manager and he attended weekly meetings, which added clarity around his role and provided further insight into Southern’s operating philosophy.
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Q4: What were your biggest fears?Our biggest concerns were centered around our people and our reputation. We wanted to ensure that our employees and culture would be taken care of. We wanted to be confident that whoever acquired the company would operate with the same level of integrity and service our customers expected.
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Q5: How was communication throughout?Excellent. Questions were addressed quickly, and important points were documented appropriately. When discussions occurred verbally, follow-up emails were often used to confirm details and ensure clarity for both sides. Even items that favored the seller were documented clearly.
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Q6: Would you recommend Southern?Absolutely. Southern is a respectable company that truly understands the home services industry and the people who work in it. That matters tremendously. They demonstrate a willingness to listen and improve, a quality every successful company needs in order to continue to grow.
