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Ten years ago, Southern Home Services began with one company in Central Florida and a clear belief: locally trusted home service businesses could become even stronger with the right support behind them.
Today, Southern Home Services supports a growing family of established heating, air conditioning, plumbing, and electrical brands serving communities across the Southeast, Mid-Atlantic, Midwest, and Texas. While much has changed since our founding in 2016, our purpose has remained constant: to be the call homeowners can count on.
As we celebrate our 10th anniversary, we are looking back with gratitude at what brought us here. And looking ahead with excitement about the difference we can continue to make in the homes and communities we serve.
From One Company to One Team
Southern Home Services was founded in Maitland, Florida, in May 2016. Our earliest partnerships strengthened our presence in Central Florida and established the foundation for what Southern would become: a house of brands built around strong local businesses.
Over the next several years, our family grew beyond Florida. We entered Texas in 2020, expanded across the Carolinas and Alabama, established a Midwest presence, and continued into Georgia, Kentucky, Maryland, Northern Virginia, and West Virginia.
Each milestone represented more than a new location on a map. It meant welcoming another team with its own history, expertise, and longstanding relationships with local homeowners.
That distinction has shaped Southern from the beginning. We were not created to replace trusted local brands with a single national identity. We were built to help those local businesses thrive.
Our service Centers remain the faces of the customer experience. Their teams know their neighborhoods, understand the needs of the homes in their markets, and have earned the confidence of generations of customers. Southern works behind the scenes to support them with leadership, technology, training, shared resources, and operational infrastructure.
That combination of local trust backed by enterprise support continues to define who we are.
Growth Made Possible by People
A 10-year anniversary is an opportunity to recognize important business milestones, but the true story of Southern Home Services is a story about people.
It is the story of the technicians who arrive prepared to solve a problem on a homeowner’s most difficult day. It is the story of the customer service and dispatch teams who make sure the right help reaches the right home. It is the story of the local leaders who have built lasting businesses, and the support teams working alongside them to create new opportunities for growth.
Together, our people have helped Southern grow through more than 30 acquisitions and into multiple states. More importantly, they have helped countless homeowners protect the comfort, safety, and reliability of their homes.
Our progress has been guided by six core values:
- Teamwork: We achieve success together.
- Respect: We treat others with kindness, professionalism, and dignity.
- Accountability: We take ownership of our actions and outcomes.
- Determination: We push through obstacles with grit and a can-do attitude.
- Expertise: We bring confidence and professionalism to every customer interaction.
- Safety: We put safety first for our customers, our team, and ourselves.
These values are more than words. They guide how we serve homeowners, support one another, welcome new businesses, and make decisions about the future.
Local Service, Lasting Community Impact
Our work happens in homes, but its impact extends into communities.
The businesses in the Southern family are locally established employers, neighbors, and community partners. Their teams live in the places they serve. They understand that trust is built one interaction at a time: by answering the phone, arriving when promised, treating people and property with respect, and standing behind their work.
As Southern has grown, so has our responsibility to strengthen those local connections. That means investing in the people who serve homeowners every day, creating career paths within the skilled trades, supporting local leadership, and helping our businesses remain dependable community resources.
It also means showing up beyond the service call. Through local partnerships and community initiatives, our teams have opportunities to put our values into action and help make the communities we serve stronger.
Our anniversary is not only a celebration of how far we have come. It is a reminder of why our growth matters: every new partnership gives us another opportunity to support employees, care for homeowners, and contribute to a local community.
Looking Ahead to the Next 10 Years
The home services industry will continue to evolve. New technologies, changing customer expectations, workforce needs, and growing demand for energy-conscious solutions will create both challenges and opportunities.
Southern Home Services is ready to meet that future.
We will continue investing in training, technology, innovation, and operational excellence. We will continue helping our local brands deliver a consistent, professional customer experience while preserving the identities and relationships that make them trusted in their markets. And we will continue looking for values-aligned businesses and leaders who share our commitment to long-term service.
Growth will remain an important part of our story, but it will never be the whole story. Our success will be measured by the strength of our teams, the trust of our customers, and the positive impact our businesses make in the communities they call home.
Thank You for Being Part of Our Story
Reaching 10 years would not have been possible without the employees, customers, business leaders, and partners who placed their trust in Southern Home Services and our family of brands.
To our employees: thank you for your expertise, determination, and care.
To our customers: thank you for welcoming our teams into your homes and trusting us with your comfort and safety.
To our local leaders and partners: thank you for helping us build an organization that respects the past while preparing for the future.
The first 10 years transformed Southern Home Services from a single Central Florida company into a leading home services platform. As we begin our next chapter, we remain committed to the promise that has guided us from the start:
To be the call you can count on.
Here’s to the next 10 years, and to everything we will build, together.