Fox Service Company Plumbing Manager Kendell Craig Featured in Southern Living
Practical Expertise from a Trusted Local Brand
Kendell Craig, Plumbing Manager at Fox Service Company, was recently featured in Southern Living, offering expert guidance on how homeowners can keep a toilet seat from sliding and when a simple repair may point to the need for replacement.
The article highlights a common household issue, but the larger message is one that matters across home services: small problems are easier to address when homeowners have access to practical, knowledgeable guidance from experienced professionals.
Why Clear Guidance Matters
In the article, Kendell explains that toilet seats often begin to slide because the mounting hardware connecting the seat to the bowl loosens over time through normal use. He also notes that plastic hardware can wear down, older seats may develop cracks, and warped hinges can prevent the seat from staying firmly in place.
His guidance is straightforward and helpful. In many cases, homeowners may only need a screwdriver and pliers to re-secure the hardware. At the same time, Kendell cautions against common mistakes such as waiting too long, over-tightening bolts, leaving worn hardware in place, or failing to align the seat properly.
That balance of education and practical judgment reflects the kind of local expertise that builds trust.
Supporting Strong Local Service Leaders
Fox Service Company is part of the Southern Home Services family of locally operated brands. Across the platform, Southern supports local teams with the resources, training, operational structure, and shared standards needed to deliver dependable service in their communities.
This Southern Living feature is a strong example of how local leaders across the our network contribute meaningful expertise beyond the service visit. By helping homeowners understand what is happening, what to watch for, and when to take action, leaders like Kendell reinforce the value of clear communication and professional accountability.
Local Knowledge, Backed by Operational Discipline
At Southern Home Services, strong customer experiences are built through local brand trust and consistent operational support. That includes investing in people, strengthening technical leadership, and supporting the kind of education that helps homeowners make informed decisions.
Kendell’s feature in Southern Living reflects the everyday expertise found across Southern’s local brands. It also reinforces the importance of technician leadership in building long-term customer confidence.
Read the full Southern Living article here: https://www.southernliving.com/how-to-keep-a-toilet-seat-from-sliding-12028086